With the age of cyber chatting and texting, people are starting to push aside actual human contact in communication. Emails, instant messagessocial media, phone calls are all used. But what are the benefits of face to face communication?
We didn't all come over on the same ship, but we're all in the same boat. It's no secret that today's workplace is rapidly becoming vast, as the business environment expands to include various geographic locations and span numerous cultures.
What can be difficult, however, is understanding how to communicate effectively with individuals who speak another language, or who rely on different means to reach a common goal. Cross-Cultural Communication — The New Norm The internet and modern technology have opened up new marketplaces that allow us to promote our businesses to new geographic locations and cultures.
And given that it can now be as easy to work with people remotely as it is to work face-to-face, cross-cultural communication is increasingly the new norm. After all, if communication is electronic, it's as easy to work with someone in another country as it is to work with someone in the next town.
And why limit yourself to working with people within convenient driving distance when, just as conveniently, you can work with the most knowledgeable people in the entire world?
For those of us who are native English-speakers, it is fortunate that English seems to be the language that people use if they want to reach the widest possible audience.
However, even for native English speakers, cross-cultural communication can be an issue: In this new world, good cross-cultural communication is a must.
This is just one of our many resources on working effectively in different cultures. See the Managing Around the World articles in our Team Management section for more on working with people from different cultures and backgrounds.
Understanding Cultural Diversity Given different cultural contexts, this brings new communication challenges to the workplace. Even when employees located in different locations or offices speak the same language for instance, correspondences between English-speakers in the U.
In such cases, an effective communication strategy begins with the understanding that the sender of the message and the receiver of the message are from different cultures and backgrounds. Of course, this introduces a certain amount of uncertainty, making communications even more complex.
Without getting into cultures and sub-cultures, it is perhaps most important for people to realize that a basic understanding of cultural diversity is the key to effective cross-cultural communications.
Without necessarily studying individual cultures and languages in detail, we must all learn how to better communicate with individuals and groups whose first language, or language of choice, does not match our own.
Developing Awareness of Individual Cultures However, learning the basics about culture and at least something about the language of communication in different countries is important.
This is necessary even for the basic level of understanding required to engage in appropriate greetings and physical contact, which can be a tricky area inter-culturally. For instance, kissing a business associate is not considered an appropriate business practice in the U.
If a leader or manager of a team that is working across cultures or incorporates individuals who speak different languages, practice different religions, or are members of a society that requires a new understanding, he or she needs to work to convey this. Consider any special needs the individuals on your team may have.
For instance, they may observe different holidays, or even have different hours of operation. Be mindful of time zone differences and work to keep everyone involved aware and respectful of such differences.
Generally speaking, patience, courtesy and a bit of curiosity go a long way.
And, if you are unsure of any differences that may exist, simply ask team members. Again, this may best be done in a one-on-one setting so that no one feels "put on the spot" or self-conscious, perhaps even embarrassed, about discussing their own needs or differences or needs.
Demand Mutual Acceptance Next, cultivate and demand mutual acceptance and understanding. In doing this, a little education will usually do the trick. And, members of the India office will also observe different holidays such as Mahatma Gandhi's Birthday, observed on October 2.
Most people will appreciate the information and will work hard to understand different needs and different means used to reach common goals. However, when this is not the case, lead by example and make it clear that you expect to be followed down a path of open-mindedness, understanding and acceptance.
However, you need to maintain standards of respectable behavior. The following "rules of thumb" seem universal: Team members should contribute to and not hinder the team's mission or harm the delivery to the team's customer. Team members should not damage the cohesion of the team or prevent it from becoming more effective.
Team members should not unnecessarily harm the interests of other team members.
Other factors such as national law are obviously important. When dealing with people in a different culture, courtesy and goodwill can also go a long way in ensuring successful communication. Again, this should be insisted on.Static communication creates a vacuum. The speaker assumes the message is received but has no feedback from the listener.
This lack of feedback means the speaker fails to modify the message to. The National Labor Relations Board is an independent federal agency that protects the rights of private sector employees to join together, with or without a union, to improve their wages and working conditions. Why health communication is important in public health Rajiv N Rimal a & Maria K Lapinski b.
a. Department of Health, Behavior and Society, Johns Hopkins University, Baltimore, MD, United States of America (USA). The following course in Business Communication is provided in its entirety by Atlantic International University's "Open Access Initiative" which strives to make knowledge and education readily available to those seeking advancement regardless of their socio-economic situation, location or .
Awareness. Your communication skills in a presentation can also help you understand how well your message is hitting home. By observing the body language and feedback of audience members, you can adjust your approach. In this lesson, you will learn the importance of developing great communication skills with your customers.
Learn more about how to apply these skills for clear and successful communication within.